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- How to create a service environment I'd like to meet this Captain, wouldn't you! "Serve with passion," -- indeed! Here's a story to make your day happier: When I wrote the book, Customer Love, I shared this story about Captain Denny Flanagan: As flight cancellations and delays wreak havoc on weary travelers, and planes are fuller...
Flying the Unfriendly Skies I remember 9/11. [caption id="attachment_720" align="alignright" width="150" caption="Fly United!"][/caption] I was ready to step out to go to school / work -- I was in grad school, and it was my first semester as a TA. Insert me all being puffed up and leave it at that. But my inner...- American Airlines Fiasco Could Lead to Other Attacks The Google/Sun-Sentinel/United Airlines fiasco earlier this week seems to just reiterate to me the one basic flaw of most Internet-based systems: computers trust other computers far too easily. Now, the person passing the story on to Bloomberg definitely had some issues with thoroughness, however I suspect most of that process...
United In Breaking Guitars and Giving No Customer Service The wonderful world (if it in fact still exists) of 'First Class Customer Service' has one very constant.....Constant!! It is, in a lot of cases, consistently bad. Bad service continues to amaze and amuse us with some of the most outrageous behavior ever, being performed by people who are actually...- United Breaks Guitars There is now a video response: www.youtube.com Full Story: www.davecarrollmusic.com - In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the 00 guitar...
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AirPlanes are Tweeting !!!! Admittedly, it’s not the plane itself doing the Tweeting: it’s the airline. Lufthansa has set up a new service named MySkyStatus that automatically posts the current position of your flight to Twitter or Facebook so your friends can follow your travels (and your friends living in those cities can look up!)....- Regular flights between Macau and Japan is coming Comment - This is indeed good news for Macau, it must be remembered as outlined by Las Vegas Sands, that the Cotai Strip development will be partly dependent on Japanese tourists. Also it would make it easier for US East Coast travelers to travel to Macau, via a single stopover through...
- Stop Taking The Small Things for Granted My mom continues to recover from the aneurysm, surgery, and subsequent stroke that has kept her hospitalized for the last 65 days. Last week we transferred her to an in-patient rehabilitation center that specializes in working with patients with brain and spinal cord injuries. It didn't take long to hear...
- This Downturn Maybe Not the Real Big One: My Top 5 Stock Picks for Making it Through 2015-2030 So, it’s the year of the Bear (Stearns). And IndyMac, and Freddie and Fannie. And maybe GM now, too. Starbucks has shut down stores, reported first-ever quarterly losses since being public. The city of San Francisco tried to sue Bank of America in order to prevent more municipal foreclosures. Wachovia...
Global Warming? Not in Denver - Spring Snow Storm Dumps Over Four Feet Sunday Paper - April 19th, 2009 Nearly one month after the first day of spring and the greater Denver area is slammed with a massive snow storm. Frozen, snow-covered tulips are certainly a rare sight. Let's see the global warming alarmists spin this one. Over 500 people spent the evening...
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